Answer Your Phone!
Organisations who don’t answer their phones are losing business. Research shows that 70% of callers who get an answering machine won’t leave a  message. If this is the first time they have called your business they won’t be calling back. People expect to get stuck in answering systems when phoning large corporate companies, but will expect more from a small businesses - even if you are a home based one man band.
You need to make sure your phone is answered. If you are too small to have a manned office then why not outsource this function to a Professional Answering Service?
They can do everything for you such as book appointments, process orders, make outgoing calls and relay messages to you via SMS or email. Ok, so they won’t make you coffee, but if you can’t be in two places at once, your business can at least have a presence that leaves a positive first impression.
If you are in business in multiple ventures, each line can be answered under different names. Even better, the overall cost is a fraction of the cost of employing in house.
To work really smartly you could integrate Hosted Desktop Services with your Virtual Office supplier. This way you could benefit from a virtual PA/Secretary , emailing, filing and diary management without ever having to employ. This really would provide a high level of customer service to your clients, and at very little cost to you!
Our Thanks go to Khalil Campbell , Kendellbell Croydon
Visit www.kbcroydon.com
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